How can I file a complaint?
If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.
If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.
It is not possible to contact your editor directly. Contact with your editor will always be via the Scribbr support team.
If you have questions about our services, please contact our support team through the chat, phone or email (info@scribbr.com).
If you have any questions about your editor’s work, you can email them to info@scribbr.com. Our support team will then make sure that our quality management team or your editor follows up with you as soon as possible.
Tip: Add your questions as comments in the Word document. That way, your questions can be answered directly in your document.
We’re always happy to provide more clarification about particular edits and suggestions, and we can also answer more general questions about your edit.
However, if you are looking for a fuller review of your edited text after you’ve incorporated the edits, we may ask you to upload a new order.
Have you received your Word document but are having problems opening the file? If you have problems with accepting the changes, please read our manual. For any other problems, please contact us directly.
Your editor may be located in a different time zone than you. The time stamps in your edited document do not show this. This is why it might seem like the editor only worked on your order during the night, while it was actually daytime in the editor’s location.
Furthermore, some of our editors simply prefer to work in the evening or at night because they are more productive then or because they are working on other projects during the day.
In general, the time stamps in the document are not an indicator of editing quality.
Our team helps students graduate by offering:
Scribbr specializes in editing study-related documents. We proofread:
Scribbr’s Plagiarism Checker is powered by elements of Turnitin’s Similarity Checker, namely the plagiarism detection software and the Internet Archive and Premium Scholarly Publications content databases.
The add-on AI detector is also powered by Turnitin software and includes the Turnitin AI Writing Report.
Note that Scribbr’s free AI Detector is not powered by Turnitin, but instead by Scribbr’s proprietary software.
The Scribbr Citation Generator is developed using the open-source Citation Style Language (CSL) project and Frank Bennett’s citeproc-js. It’s the same technology used by dozens of other popular citation tools, including Mendeley and Zotero.
You can find all the citation styles and locales used in the Scribbr Citation Generator in our publicly accessible repository on Github.
